Shipping policy

Shipping Policy

NOIRA

Thank you for shopping with NOIRA. We currently ship to customers in the United Kingdom.

Shipping Time

Orders are typically delivered within 4–10 business days after dispatch.

This is an estimated delivery timeframe and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, product availability and other logistical circumstances.

Please note that the processing time shown on the product page refers to the time required to prepare and dispatch your order and does not necessarily represent the final delivery time.

Order Processing & Tracking

Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Please note that tracking information may take a few days to become active in the carrier’s system after dispatch.

Shipping Delays

Delivery times are estimates only.

Delays may occur due to circumstances outside our reasonable control, including but not limited to:

• Courier or carrier delays;
• Customs inspections or clearance procedures;
• High shipping volumes;
• Public holidays;
• Severe weather;
• Transportation disruptions;
• Other unforeseen logistical circumstances.

Once an order has been dispatched, delivery is handled by third-party logistics and courier providers.

We will make reasonable efforts to assist with delivery issues and tracking enquiries, but we cannot guarantee delivery times where delays are caused by circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

Customs and Import Duties

Some orders may be fulfilled and shipped internationally from outside the United Kingdom, including from China.

Depending on the shipping method, destination and applicable regulations, customs duties, import taxes or other charges may apply.

Where any such charges are legally payable by the customer, the customer is responsible for those charges.

Where applicable, information regarding additional charges will be provided at checkout or through the relevant shipping information available on our website.

NOIRA is not responsible for delays resulting from customs clearance procedures where such delays are outside our reasonable control.

Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping address after placing an order, please contact us at thenoiralondon@gmail.com as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch, but changes cannot always be guaranteed once an order has been processed or shipped.

Where an order is delivered to an address incorrectly provided by the customer, we may not be responsible for resulting delivery issues or additional shipping costs, to the extent permitted by applicable law.

Fulfillment Model

NOIRA operates using an international fulfillment model.

Depending on the product, orders may be manufactured, processed, packaged and/or shipped through our international production and fulfillment partners, including partners located in China.

As a result, the country from which an order is dispatched may differ from the United Kingdom.

This international fulfillment model allows us to offer a wider range of products and competitive pricing.

All orders are processed through third-party logistics and fulfillment providers.

Delivery Issues

If your order appears to be significantly delayed, lost or delivered incorrectly, please contact us at:

thenoiralondon@gmail.com

Please include your order number and any relevant tracking information so that we can investigate the issue with the relevant logistics provider.

If your order arrives damaged or you receive an incorrect or defective item, please refer to our [Returns & Refund Policy] and contact us as soon as possible.

Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under applicable UK consumer protection law.

Data Protection

To process and deliver your order, we may share necessary personal information, such as your name, shipping address, email address and telephone number where required, with our fulfillment and logistics partners.

Information is shared only where reasonably necessary for order processing, fulfillment and delivery and is handled in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.

For more information about how we process personal information, please see our [Privacy Policy].

Contact Information

If you have any questions regarding shipping or delivery, please contact:

NOIRA

Email: thenoiralondon@gmail.com

Operated by:

Puskás Bálint e.v.

VAT number: HU41134964

Registration number: 58068771