Refund policy

Returns & Refund Policy

At NOIRA, we want you to be satisfied with your purchase. If you change your mind about your purchase, you may have the right to cancel your order and return the goods in accordance with applicable UK consumer protection laws.

This policy explains our return and refund process. Nothing in this policy affects your statutory consumer rights.

Right to Cancel – 14 Days

For most products purchased online, UK consumers have a legal right to cancel their purchase without giving a reason.

You have 14 days from the day you receive your goods to notify us that you wish to cancel your purchase.

After notifying us of your decision to cancel, you have a further 14 days to return the goods to us.

To exercise your right to cancel, please contact us at:

thenoiralondon@gmail.com

Please do not send any item back before contacting us. We will provide you with the appropriate return instructions and return address.

Return Condition

You may handle the goods to the extent necessary to establish their nature, characteristics and functionality, in the same way you would reasonably be able to inspect them in a shop.

When returning goods because you have changed your mind, you should take reasonable care of the products while they are in your possession.

If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction from the refund to the extent permitted by applicable law.

Items should be returned with their original packaging and accessories where reasonably possible.

Return Shipping Costs

Unless otherwise required by applicable law, you are responsible for the direct cost of returning goods when you exercise your right to cancel because you have changed your mind.

Because our products may be fulfilled internationally, including through fulfillment partners in China, returns may need to be sent to an international return address provided by us.

We will provide the correct return address and instructions after you contact us.

Please do not send returns to the shipping address shown on the original parcel unless we specifically instruct you to do so.

Return shipping costs are generally non-refundable when the return is due to a change of mind.

Refunds

Once your returned goods have been received by us and the return has been processed, we will issue your refund in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

Where applicable, we will refund the cost of the least expensive standard delivery option that was available when you placed your order.

If you selected a more expensive delivery service, we are not required to refund the additional cost of that upgraded delivery option.

We will process your refund within the period required by applicable law.

Once your refund has been processed, it may take approximately 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, not as described, or you receive the wrong item, please contact us at:

thenoiralondon@gmail.com

Please provide your order number and, where appropriate, clear photographs showing the problem.

If the product is confirmed to be faulty, defective, damaged in transit or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include a replacement, repair or refund.

You will not be required to pay return shipping costs for goods that are faulty, defective, damaged or incorrectly supplied where applicable law requires us to cover those costs.

Non-Returnable Items

Certain goods may be excluded from the statutory right to cancel where an applicable legal exception applies.

Examples may include:

• Goods made to the customer’s specifications or clearly personalised goods;
• Goods which are liable to deteriorate or expire rapidly;
• Sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken;
• Other goods falling within a statutory exception to the right to cancel.

Where an exception applies, we will provide the relevant information before or at the time of purchase as required by law.

Sale, promotional or clearance items are not automatically excluded from your statutory consumer rights.

Late Returns

If you notify us of your decision to cancel within the applicable 14-day cancellation period, you must normally return the goods within a further 14 days.

Returns sent after this period may not qualify as a statutory cancellation unless another legal right applies.

Nothing in this section affects your statutory rights relating to faulty, defective, misdescribed or otherwise non-conforming goods.

Important Information

Please contact us before returning any product so that we can provide the correct return instructions.

Because our products may be fulfilled through international partners, including partners located in China, the return address may differ from the address from which your order was originally shipped.

We cannot guarantee that returns sent to an incorrect or unauthorised address will be processed.

If you have any questions regarding returns or refunds, please contact:

NOIRA

Email: thenoiralondon@gmail.com

Operated by:

Puskás Bálint e.v.

VAT number: HU41134964

Registration number: 58068771